Process Associate - Customer Service Job in Hyderabad at Genpact

Genpact is hiring for the role of Process Associate - Customer Service!

Responsibilities of the Candidate:

• Respond to customer queries and customers concerns
• Provide support for data collection to enable Recovery of the account for the end user
• Maintain a deep understanding of client processes and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• Exhibit a capacity for critical thinking and analysis
• Showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Requirements:

• Graduate (Any Discipline)
• Freshers are eligible
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with a customer-centric approach
• Excellent proficiency in written English and with a neutral English accent
• You should be able to work on a flexible schedule (including weekends)