Process Associate - Collections Job in Noida at Genpact

Genpact is hiring for the role of Process Associate - Collections!

Responsibilities of the Candidate:

• Collect the delinquent amount from the customer over the phone or take promises from them to make the payment
• Make collection calls to the customers, email/fax invoices or get hard copies mailed out to customers as per their requests also
• Reconcile orders to match customer books, including validating credits or debits and sending them to the customer for collection or refund and Follow up on customer/internal disputes, customer questions and work between departments to get a resolution
• Inbound & outbound calling
• Provide payment plans based on customer requirement

Requirements:

• Undergraduate / Any Graduate
• Freshers are eligible
• Strong Communication Skills (verbal and written)
• Good customer handling skills
• High Energy level.