Process Associate - Claims Job in Jaipur at Genpact

Genpact is hiring for the role of Process Associate - Claims!

Responsibilities of the Candidate:

• Examine claims documents received; 
• Examine documents to determine any required adjustments; 
• Daily distribution of activities and manage the general email address; 
• Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes; 
• Identify potential claims to be escalated and refer to appropriate personnel; 
• Remain abreast of company and industry changes as well as changes in internal processes and procedures; 
• Taking over various ad hoc tasks; 
• Carrying out training for new colleagues; 
• Audit for the new colleagues on the process; 
• Successfully graduating the training plan attached to the position and the tasks; 
• Updating the working procedures periodically; 
• Training other team members regarding the daily tasks whenever necessary and requested by the manager; 
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate; 
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager

Requirements:

• Bachelor’s degree 
• Very good knowledge of English, B2  
• Graduate / Post-graduate in Business Management or similar 
• Anti-money laundering relevant certifications are nice to have  
• Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage 
• Previous working experience on any AML/ KYC tools is an advantage 
• Must be a self-starter, highly organized and able to handle multiple priorities and meet deadlines 
• Strong verbal and written communication skills and able to deliver results in time; 
• Working experience with various countries and cultures would be a plus; 
• Insurance Certification/ experience would be a plus 
• Strategic thinking and planning 
• Attention to details.