Process Associate Job in Bengaluru at Genpact

Genpact is hiring for the role of Process Associate!

Responsibilities of the Candidate:

• Respond to customer queries and customer concerns over the phone.
• Make outbound calls to Customers as required.
• Provide support for the recovery of the account for end users.
• Maintain a deep understanding of client processes and policies.
• Provide excellent customer service to our customers.
• Be responsible for exhibiting the capacity for critical thinking and analysis.
• Be responsible for showcasing a work ethic with the ability to work well both independently and within the context of a larger reciprocal environment.

Requirements:

• Mandatory:
  • Graduates with experience (must) in customer service and experience in credit cards/banking/customer service
  • Excellent communication skills in English and Hindi
  • Ability to provide great customer experience, solve customer issues, Ability to upsell
  • A capacity to work on a computer efficiently for extended periods of time
  • Meeting the process CTQs on a daily, weekly, or monthly basis
• Preferred qualifications:
  
  • Previous experience in a Banking or financial services role
  • Effective probing skills and analyzing and understanding skills
  • Analytical skills with a customer-centric approach
  • Excellent proficiency in written English a neutral English accent
  • You should be able to work on a flexible 24/7, 5-day working schedule (including weekend shift)
  • 24X7 Inbound Customer Care Support for Premium customers