Process and Quality Analyst Job in Pune at Springer Nature Group

Springer Nature Group is hiring for the role of Process and Quality Analyst!

Responsibilities of the Candidate:

• Oversee and assist with the import and creation of protocols onto protocols.io via the we-enter-protocols editorial service
• Perform quality checks of imported protocols processed from various sources and provide timely feedback to the respective team member(s) and protocol authors                                                                                     
• Schedule weekly discussions with team members to address quality issues and new updates related to process
• Ensure that process related queries are addressed effectively
• Participate in the quality related discussion with relevant stakeholders on a regular basis
• Ensure periodic review and update of documentation related to quality and training based on customer feedback and product updates                                                                                   
• Suggest process improvements to enhance quality of work
• Bring author feedback to the team for platform enhancements
• Assist in moderating content submissions and newly created accounts on the platform
• To ensure quality of deliverables by applying technical knowledge, internal guidance/SOPs and customer requirements.
• Handle internal and customer related queries.
• To provide process related updates to team and update the reference documents (SOPs/user aid).
• To work towards improving and maintaining quality standards of the protocols

Requirements:

• At least 24 months of experience in the current (Scientific and Medical Writing) role
• Years of Experience: Minimum 2 years’ experience in Scientific and Medical Writing
• Ph.D. (Pharma/ Life science)
• Sound knowledge of Scientific Research Methods and the Research Process
• Hands on experience with protocols.io
• Literature reviewing and evaluation capabilities
• Excellent Command of verbal and written communication skills
• Planning & Prioritizing, Detail focused
• Good interpretation and analytical skills
• Curational editing experience would be a plus, but not a must have
• Experience of Publishing from an author perspective would be a plus