Process Advisor Job in Gurgaon at ApplyBoard

Apply Board is hiring for the role of Process Advisor!

Responsibilities of the Candidate:

• Work directly with students and RPs to facilitate the accurate and complete submission of loan applications to designated banking partners.
• Engage in conversion optimization activities to ensure fast turnaround times, high login rates, and a high loan sanction rate.
• Proactively follow up with students regarding processing fees and adhere to timelines to ensure timely loan disbursement.
• Maintain a comprehensive understanding of all products offered by partner banks, including eligibility criteria and suitable options for diverse student profiles.
• Stay up to date of industry trends, regulatory changes, and product offerings to provide the most accurate and relevant information to students and RPs.
• Deliver outstanding customer service to students and recruitment partners by addressing inquiries, resolving issues promptly, and providing support throughout the application process.
• Develop and nurture strong relationships with RPs and students to enhance overall satisfaction and encourage repeat business and referrals.
• Collaborate with Regional Sales Manager to provide comprehensive training on ApplyBoard’s 360 solutions and product offerings.
• Actively promote various product lines and the ApplyBoard 360 Solution, highlighting our unique value propositions and advantages for students.
• Track and analyze loan application metrics to identify trends, areas for improvement, and opportunities for enhancing the application process.
• Prepare regular reports on application specific processing statistics and customer feedback to inform decision-making and strategy development.
• Ensure all applications comply with applicable regulations and internal policies to mitigate risk and safeguard the organization’s integrity.
• Adhere to data privacy laws and maintain confidentiality regarding sensitive student and financial information.