Priority Relationship Manager Job in Mumbai at Standard Chartered
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Priority Relationship Manager
Standard Chartered
Full Time Job
Not Disclosed
2-3 years
Posted 30+ days ago
Location
- Mumbai
Skills Required
- Operations Management
- Customer Service
- Customer Relationship Management
- Communication Skills
- Analytical skills
- Time Management
About this Job
Standard Chartered is hiring for the role of Priority Relationship Manager!
Responsibilities of the Candidate:
- Build and deepen relationships with existing Priority Customers to achieve an increase in share of wallet and revenues.
- Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
- Manage the portfolio to de-risk against attrition and achieve stability of the book.
- Have complete knowledge of the customer base in terms of the profile, demographics & psychographics, and assets in the Bank and other places.
- Serve as the one-point contact to the High Net Worth customers of the Bank
- Generate new business to achieve defined targets in terms of no. of customers, volumes, and revenue for the segment
- Achieve the Targets set in terms of product mix
- Take induction of all new customers brought in by the Branches and direct Sales team.
- Achieve “best in class” productivity to maximize the efficacy of the sales process.
- Achieve the budgeted cross-sell targets.
- Sales call plans to acquire large prospective customers through referrals.
- Ensure coverage of customer base by the approved contact plans.
- Coordinate customer events for the cluster along with the product team
- Ensure full awareness of all policies and procedures issued about money laundering prevention and KYC.
- Ensure compliance with the above policies on an ongoing basis and report any suspicious transactions immediately to the supervising officer.
- Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc., and comply with the same
- Read, understand, and comply with all provisions of the Group Code of Conduct.
- Embed Here for good and the Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business, or Functional policies and procedures; Multiple functions (double hats)
Requirements:
- Graduate/Post Graduate, consistent academic career
- Extensive sales experience (2 to 5 years)
- Sales-focused and highly target-oriented
- Able to pick up new concepts quickly
- Able and excited about going out to meet new customers
- Competitive awareness & benchmarking
- Excellent communication, interpersonal & relationship building skills
- Banking knowledge
- Management Information Skills
- Good Interpersonal Skills
- Customer and Service Orientation
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Standard Chartered
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