Principal Program Manager Job in Noida at Simcorp

SimCorp is hiring for the role of Principal Program Manager!

Responsibilities of the Candidate:

• Develop and maintain relationships with clients and acting as the primary point of contact during the onboarding process.
• Oversee all aspects of Business Service onboarding projects including project initiation, project planning (internal/external), scope management, resource management, time management, project governance, controlling, and reporting.
• Together with Service experts, provide guidance and support, explaining SimCorp’s standard business processes, service features and answering questions to facilitate customer understanding and manage customer expectations with regards to the service outcome as well as potential scope changes. Ensure a consequent tell-approach is applied in the service onboarding.
• Collaborate with cross-functional teams including Sales, SaaS, Product Development, Professional Services as well as program managers/project managers on larger deals to streamline onboarding process, jointly develop onboarding plans to ensure efficient service delivery and ensure common goals.
• Monitor project timelines, milestones, and deliverables, and provide regular updates to Business Service leadership team.
• Understanding how to manage change as a process and applying all the rigor and discipline around the change management process. Handling competing and conflicting demands and changing the approach to effectively address the situation.
• Continuously identify opportunities to improve onboarding process and documentation of best practices, with a focus on enhancing efficiency and the overall customer experience.
• Stay up-to-date with the SimCorp’s financial products and services to effectively guide customers through the onboarding process.
• Maintain and update SLAs, policies, and other critical service documentation in collaboration with the delivery team.

Requirements:

• Practical experience in customer onboarding within the Asset Management or Asset Servicing industry.
• Demonstrated experience working with SimCorp Dimension.
• Great project management skills, with the ability to handle multiple projects simultaneously.
• Bachelor's degree in finance, Business, or a related field. MBA or relevant certifications (e.g., CFA).
• Significant knowledge of financial technology and business processes, especially with asset managers, pension funds, insurance companies or Asset servicers.
• PMI/PMP, Prince 2 or equivalent certification
• Detail-oriented with good organizational and problem-solving abilities.
• Advanced communication and interpersonal skills, with an emphasis on client relationship management.
• Fluent in English
• Ability to work both individually and collaboratively within a team.
• Readiness to travel to customer sites from time to time.
• Can attend the SimCorp office 2x/week as per our hybrid policy.