Principal Insights Analyst Job at Brandwatch

Brandwatch is hiring for the role of Principal Insights Analyst!

Responsibilities of the Candidate:

• Aggregating data across various sources to present visually appealing dashboards that support our CX leaders in improving goals for retention and upsell.
• Delivers the monthly churn and risk reports, adding insightful recommendations for the leaders to take action with their teams.
• Supporting leaders with ad hoc requests for analysis to support their business cases and presentations.
• Engaging closely with QA on data where needed and looking for ways to incorporate AI/Automation to reduce manual work in this area.
• Aligning with Rev Ops and Finance to ensure we are all maintaining the same data hygiene and logic.

Requirements:

• Bachelor’s degree. Experience in an analytics role at a large SaaS business will be considered in lieu of degree.
• Experience working with Salesforce CRM
• Demonstrated Experience working with business intelligence tools including Power BI, Tableau and Domo
• Experienced in stakeholder management and stakeholder communications.
• Able to articulate complex concepts in a clear and concise manner.
• Experience working in a highly collaborative, dynamic, and team-oriented work environment.
• High level of general technical understanding.
• Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors.
• Proficient in MS Office (primarily Excel).