Principal Consultant - IT Infrastructure & Cloud Engineer Job in Bangalore at Genpact

Genpact is hiring for the role of Principal Consultant - IT Infrastructure & Cloud Engineer!

Responsibilities of the Candidate:

• IT infrastructure design & implementation SME, to design and implement large scale network setup for contact centers.  
• Work on business transition projects to design and implement IT infrastructure to meet functional requirements.  
• Participate in business, client discussions to understand the IT requirements, translate them to technical design and implement.  
• Own end to end responsibility of project delivery and ensure smooth go live.  
• Create HLD, LLD documents for client and internal teams.  
• Participate in extensive technical discussion with client and internal teams.   
• Working with internal / external resources to deliver the assigned task  
• Participate in internal discussion for root cause identification and problem management.   
• Interact with ISP’s, OEM for solution discussions, follow-up, issues troubleshooting.  
• Identifying open risk in the production network and provide input for mitigation.  
• Finding the scope improvement by initiating the Lean/Six Sigma projects to add the efficiency in to system/process.  
• Help & support internal teams, peers for technical guidance.  
• The candidate should be hardcore 24X7 network Ops experience  
• Front-end face for Genpact Network Team while participating in internal P1/P2 Incident resolution bridge call  
• Participate in Bridge calls with clients for joint troubleshooting of network issues   
• Work with different Vendors and service Provider for faster and accurate resolution  
• Playing key role for network related incidents and providing key inputs for Problem Management  
• Identifying open risk in the production network and provide input for mitigation  
• Documenting all Changes done in production environment through Change Management process  

Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field. Advanced degree is a plus.   
• Candidate must have worked/handled the IT projects  
• Global customer interaction is one of the key expectation from candidate  
• The candidate should hold very rich experience in corporate LAN & WAN infra  
• Candidate must have worked on the latest technologies (Cloud, ACI, SDN and SDWAN)  
• He/she need to lead function and drive the project/operations end to end  
• Candidate should be very strong in written & oral communication   
• Hands-on experience on Cisco Routers (ASR/ISR Series) and Switches (6500/4500/3850 Model)    
• Candidate must have work experience in implementing/troubleshooting Routing (Static, EIGRP, BGP and Policy Based routing) and Switching issues (VTP/STP)