Pre Sales Executive Job in Bengaluru at Livspace

Livspace is hiring for the role of Pre Sales Executive!

Responsibilities of the Candidate:

• Make outgoing calls to potential customers to schedule high-quality leads for sales
• Identify customer's needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell services when they arise
• Follow up with potential customers in a timely manner if necessary
• Manage a large number of outbound calls in a timely manner
• Document all call information in the CRM according to standard operating procedures.
• Meet personal/team qualitative and quantitative targets
• Possess strong knowledge of Livspace services to identify customer needs when qualifying them.
• Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to increase customer satisfaction and revenue
• Apply a superlative customer experience attitude in all interactions. Be able to establish a positive rapport and create brand awareness
• Schedule Experience Centre visits with our design team as per the defined process.
• Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints.
• Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time
• Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints
• Communicate effectively and professionally in all forms of communication with internal and external customers

Requirements:

• A graduate in any stream (10+2+3 regular education)
• 2-5 years of relevant experience in telesales, inside sales, or similar
• Familiar with CRM & cloud telephony systems and practices
• Customer focussed and adaptable to different personality types
• Have the ability to multitask, set priorities, and manage time effectively
• Possess previous experience in a call center dealing with Indian consumers.
• Superior listening, verbal, and written communication skills
• Proficient in spoken English, Tamil, or Malayalam with proper grammar & fluency

Livspace is Asia’s largest and fastest-growing omni-channel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners — from design to managed last mile fulfilment for all rooms in a home. The platform has organised a fragmented industry, bringing together designers, brands, manufacturers and contractors to enable an eCommerce-like trusted and predictable experience.