Poly Technical Specialist Job in Bangalore at Hewlett Packard

Hewlett Packard is hiring for Polytechnical Specialist !

Responsiblities of the job;

• Provide solutions to end-users and distribution partners as a 2nd tier technical product specialist for specific assigned products
• Responsible and main point of contact for all technical escalation of the technical assistance center
• Provide training and training material internally to ensure a very high immediate resolution rate by the Technical Support Representatives
• Use judgements to deal with calls, which cannot be handled and follow-up appropriately as required
• Obtain accurate customer details and amend contact-handling system when applicable
• Generation of sales leads from these contacts.
• Execution of Customer Satisfaction Surveys and Product Surveys
• Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations
• Gives interface matrix listed compatibility information to customers on company released products.
• Providing excellent customer management inclusive of excellent communications, responsive follow through, and advocacy for customer issues with internal departments
• Test fixes to ensure problem has been adequately resolved
• Develop help sheets and knowledge base articles for end users and internal
• Attending meeting and conference calls

Requirements of the job;

• Customer Focused
• Maturity and engagement
• People oriented and a team player
• Strong communication skills, ability to build and maintain relationships
• Business savvy
• Managing own time, goals & objective
• Ability to work and perform under pressure
• Problem solving and troubleshooting skilled
• Excellent understanding of operation systems
• Ability to review and conduct technical articles
• Ability to process and retain large amount of information
What do we expect you to bring?
• Fluent English. Additional languages are beneficial
• Bachelor degree or equivalent experience
• At least +3 years of related experience;
• Excellent knowledge on Windows & MAC environment and applications
• Worked in a technical support position would be a benefit;
• Experience with Customer relationship management (CRM) systems
• Additional technical certification is advantage

Education and Experience Required:

• High School: completion of post- primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.).
• 0-1 year experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience. E-support experience.