Platform Support Manager Job in Gurgaon at Builder.ai

Builder.ai is hiring for the role of Platform Support Manager!

Responsibilities of the Candidate:

• This person would be responsible and accountable for making sure all of our systems are running smoothly, securely, and within the limits of the specifications.
• This person must be cost-conscious, customer service-focused and have experience in training and onboarding new joiners with the IT requirements we offer them.
• They must be well-versed and aware of all the industry's best practices and processes.

Requirements:

• A systematic debugging and problem-solving methodology
• Proven working experience as an IT manager or relevant experience
• Experience in network administration, installation and configuration
• Knowledge of technical management, information analysis, and various hardware/software systems
• Standardize equipment acquisition process: identify and vet vendors, create formal system for employee equipment requests
• Manage IT staff and assist in recruitment and training
• Optimize current conferencing system
• Design and develop systems and policies to ensure high availability of all office systems and tools
• Optimize UPS system to ensure zero downtime for the office
• Ensure the general office network is up to par