Platform Support Engineer (L3) Job in Mumbai at NTT DATA

NTT Data is hiring for the role of Platform Support Engineer (L3)!

Responsibilities of the Candidate:

• Provides support to users/administrators of the NTT platform
• Supports and contributes to the growth of best practices for delivery of support services
• understanding of NTT platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
• Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision
• Engages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution
• Mentors less experienced team members in the various technologies

Requirements

• Bachelor’s degree or equivalent in Information Technology/Computer Science or related
• ITIL v3 certification
• Solid working knowledge of the components in cloud/web applications
• understanding network monitoring connectors such as SCOM, Solarwinds etc.
• understanding of SNMP traps and MIBs/OIDs
• Ability to understand and modify basic XML, JSON, Regular Expressions (RegEx)
• Strong understanding of the HTTP/HTTPS Request and Response Cycle
• A fundamental understanding of ITSM, CMDB and ITIL business process
• Strong troubleshooting/root cause isolation skills
• Demonstrated creative problem-solving approach and strong analytical skills
• Must be proficient with analysing log files and standard debugging concept
• Familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management
• Solid understanding of email infrastructure/protocols