Platform Support Engineer Job in Bangalore at National Instruments India
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Platform Support Engineer
National Instruments India
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Bangalore
Skills Required
- NI LabVIEW
- interpersonal skills
- Problem Solving
- Communication Skills
- motivated
About this Job
National Instruments India is hiring for the role of Platform Support Engineer!
Responsibilities of the Candidate:
- Assist customers in solving engineering/scientific challenges by solving technical issues
- Probe, replicate and troubleshoot customers’ technical issues at the NI office or onsite at the customer location
- Maintain a high standard in quality of service, while meeting Service Level Agreement (Average 90% or above in customer satisfaction survey)
- Regular and consistent on-site presence at customer location
- Achieve and continuously develop competency in NI offerings and customer application
- Strong ownership and drive for customer success
- Business acumen to apply technical responsibilities to demand generation
- Provide effortless technical support via digital channel
- Captures and documents knowledge to enable self-service resolution. Adopt and apply the latest Knowledge-Centered Service (KCS) methodology to every customer engagement.
- Leverage previously acquired technical experience, and make continuous improvements on the contents for maximum efficiency and effectiveness of digital, web-based support.
- Accelerate customers’ business by fostering team proficiency in NI products within the customer organization.
- Identifies and anticipates technical gaps within the customer organization and works with management to build products, systems, or technical expertise.
- Educates customers through technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
- Advocates for the customer experience within the company
- Identify quality, feature, or user experience gaps and feedback to relevant functions on every customer engagement
- Escalates complex technical issues internally to the appropriate group while maintaining ownership of customer interaction.
- Identify customer technical needs that are out of scope for standard technical support and upsell premium support services
Requirements:
- Proficiency in English
- Bachelor of Engineering or Computer Science required; preferred Bachelors in Electrical Engineering, Computer Engineering, or Computer Science.
- Strong interpersonal communication and soft skills (preferred experience in Customer-Facing roles)
- Strong problem-solving skills, curious, motivated to learn, and excited about new technologies
- Knowledge of LabVIEW, NI TestStand, and NI software and hardware is great to have but not a must.
- Fresh graduate is encouraged to apply
- Required to be working in NI office and also customer’s site
- Availability to travel up to 20% of the time throughout the Asia Pacific.
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About National Instruments India
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