Platform Support Engineer Job in Thiruvananthapuram at UST Global

UST is hiring for the role of Platform Support Engineer! 

Responsibilities of Candidate : 

• Demonstrate comprehension and experience in the specific SIEM or EDR platform that the Engineer is working on.
• Be comfortable with and aware of platform types across the range of customers being supported. 
• Use technology to identify with the ability to implement technical solutions to issues with queries/rules/dashboards/data feed. 
• Provide support to Junior members. 
• Provide accurate updates to appropriate Service and Change Requests
• Ensure audit trails are preserved and SLAs are achieved.
• Take the lead in identifying issues with the specified platform type or supporting infrastructure.
• To identify issues with behavioral analysis/patterns identified with suggestions for resolutions.
• Provide support to Junior members.
• Ensure relevant reporting metrics of customer information are provided promptly and engage with customer/TAM/Project team where required.
• Ensure customer-specific processes are being followed.
• Undertake mandatory and proactive learning and development opportunities.

Requirements:

• Good communication skills. 
• Skill in being prepared to undertake background checks/validation to ensure integrity.
• Ability to perform unsupervised with the assigned SIEM or EDR technologies. 
• Capacity to work from the command line as well as the user interface.
• Able to work with multiple querying languages. 
• Aptitude in working with querying data and the role of an SIEM/EDR.
• Ability to show analytical skills working across multiple technologies and customers.
• Experience working with Security Operations and/or EDR/SIEM Platform Management roles.
• A deep understanding of the workings of supported toolsets and technologies. 
• Knowledge of IT Infrastructure and basic networking concepts. 
• Knowledge of the creation of detection rules as well as improving and enhancing SIEM/EDR.
• Understanding of ISMS. 
• Desirable: Certifications in IT infrastructure/SIEM/EDR/Ethical Hacking.
• Desirable: Academic qualifications and/or relevant work experience in place of qualification.