Phone Banking Officer Job in Chennai at ICICI Bank

• Handling and resolving customer complaints over the phone in a timely manner
• Providing customers with relevant products and services to help with their suitable needs.
• Build products that are fair to the customer and fair to the bank
• Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings
• Support bank broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross-selling
• Being compliant with information security norms and quality process norms

Requirements:

• Graduates
• Strong communication (both oral and written) and negotiation skills and ability to articulate own point of view
• Making a customer feel valued by actively listening to customer grievances
• Willingness to work with various teams for on-ground support and deliver enablers as required
• Address customer concerns by providing a viable solution