Performance Delivery Manager Job in Bangalore at Hindustan Unilever Limited (HUL)

Hindustan Unilever Limited (HUL) is hiring for the position of Performance Delivery Manager!

Responsibilities of the Candidate:

• Assure excellence in Service Delivery to the countries from the 3rd party partner, through processes aligned to Unilever way of working
• Establish and drive KPIs and SLA measures that are fully representative of the operations and UEBV & MCO’s perception of the services
• Support in-market teams on managing and escalating disputes, performance issues and customer related claims (internal and external)
• Drive performance improvement and step-change transformation with the Partner network, through analytics and automations
• Accountable for a robust and fully functioning governance model - Transactional Alignment, Continuous Improvement, Monthly & Quarterly Performance Review meetings with the EU iOps and Partner
• Develop robust and effective BCP for the operations between L1-L2
• Develop a high performing extended team who have a deep understanding of the processes and a high level of business intimacy with the markets they support – this covers both direct reports and those in the 3rd party partners as part of his/her extended team
• Be the process champion for specific vertical and support other PDMs on the same, developing teams, driving targets and performance and coordinating with central Product teams

Requirements:

• Experience in Supply Chain/Business Operations department is required (any of O2C – Planning – Continuous Improvement – Logistic)
• Business acumen and customer centric mindset
• E2E function agnostic integrator (non-silo mentality)
• Demonstrable Agile mindset and capabilities
• Ability to drive change
• Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery
• Team leadership experience
• Ability to work effectively in both independent and diverse multi-task team environments.
• Experience in leading/working with virtual teams and driving performance across diverse cultures
• Strong English language skills written and spoken
• Strong programme / project management experience– experience in transition of processes.
• Understanding and excellent application ofAnalytical tools. Microsoft Excel & PowerPoint capability would be highly desirable
• Demonstrable capabilities in creating and managing strong senior relationships, including excellent presentation, influencing and communication skills