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People Connect Associate Job in Gurgaon at Moody's Corporation
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People Connect Associate
Moody's Corporation
Full Time Job
Not Disclosed
1-2 years
Posted 30+ days ago
Location
- Gurgaon
Skills Required
- Customer Service
- HR Management
- Data Analysis
- Business Development
- Communication Skills
About this Job
Moody's is hiring for the role of People Connect Associate!
Responsibilities of the Candidate :
- Leveraging knowledgebase to provide consistent and attentive customer service to Moody’s employees
- Receiving inbound inquiries via multiple channels ( web, chat, ServiceNow que), verifying the needs of employees, and assisting in resolution
- Providing guidance to employees on basic inquiries across all areas of the employee lifecycle, tracking all cases through ServiceNow, in a timely and thoughtful manner
- Consulting with transaction requesters to ensure details are verified and all appropriate approvals have been received, where applicable
- Direct employees to the appropriate resources when needed
- Escalating cases after reviewing against team guidelines, if further assistance is determined
- Collecting, compiling, and analyzing HR data, metrics, and statistics
- Supporting prioritized employee cases when raised within the time zone
- Reviewing data and troubleshooting processes and inquiry resolutions to improve quality efficiency and employee experience
- Acting as an inclusive, employee-centric, and support champion team member that embodies and reflects Moody’s culture throughout the workstream
- Supporting operational work across the Moody’s People Team to drive efficient and consistent processes
- Remaining informed with current and innovative People practices, improving the effectiveness of HR processes
- Processing, verifying, and maintaining documentation relating to exit workforce and other aspects of the employee life cycle
- Following defined case management procedures during the processing of employee cases while maintaining confidentiality
- Upholding Hub policies, procedures, and work instructions, including meeting operational standards and maintaining employee satisfaction
- Establishing strong working relationships across operations global and regional teams to support technology and HR processes
- Performing other tasks as assigned by leadership team
Requirements:
- Bachelor’s degree or equivalent
- 1-2 Years in Human Resources or data-related field
- Strong written communication skills in English (English required)
- Knowledge and understanding of Local policy
- Passion for building effective HR processes and data analysis that deliver exceptional user experiences for teammates
- Demonstrates an understanding of end-to-end user experience for HR processes
- Uses existing procedures to solve routine or standard problems Business-driven team-oriented demeanor and a willingness to pitch in whenever needed
- Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed
- Applies sound judgment and discretion with sensitive information, escalating when appropriate
- Effective listening and growth mindset to service a diverse employee population
- Commitment to continual process improvement
- Experience within SuccessFactors and ServiceNow
- Familiarity with customer service tools, systems, and methodologies
- Experience managing Shared Service Center operations tasks
- Bi-lingual capability (English and other language) preferred
Eligible Degrees
Master of Business Administration / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses
+84 More
Who can apply
Work Experience: 1-2 years
Eligible Graduation Years: 2022, 2021, 2020
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Moody's Corporation
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