Payments Analyst Job in Bengaluru at Stripe

Stripe is hiring for the role of Payments Analyst!

Responsibilities of the Candidate:

• Handle reconciliation / payments related requests to ensure accurate ledgering of funds and address support inquiries from banking partners.
• Monitor performance for users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks. 
• Respond to performance inquiries from technical account managers, product support teams, and other internal stripe teams. 
• Interface with Stripe’s financial partners across the world to communicate operational breakages and help drive resolutions.  
• Provide fast, accurate responses to complex support inquiries from partners. 
• Partner with internal and external teams to validate the accuracy of Stripe’s financial data. 
• Introduce data and process efficiencies to meet the scale and speed of Stripe.
• Identify and automate inefficient operational processes to reduce manual workloads. 

Requirements:

• Have at least 2 years experience in a technical role with experience writing SQL to query relational databases
• Have experience in understanding the complexity of payment flow, financial systems and solving large scale, technical challenges.
• Have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
• Have experience in handling complex workflows requiring investigations and coordinate with technical and non-technical teams across internal and external stakeholders. 
• Have experience or display comfort in dealing with large datasets and its validation
• Have experience in documenting SOPs, best practices and other process documentation.. 
• Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines.
• Responsible for identifying technical/product related issues and driving issues to closure
• Have experience in identifying and triaging technical issues.  
• Proven track record in recognizing areas for process improvement and proactive problem resolution.
• Have investigative mindset and operations experience
• Excellent written and verbal communication skills in English