Patient Access & Reimbursement Sr. Associate Job in Hyderabad at Amgen

Amgen is hiring for the role of Patient Access & Reimbursement Sr. Associate!

Responsibilities of the Candidate:

• Reviewing all sources for the presence of reportable events as part of the quality check processes for Amgen SupportPlus and Tezspire Together Patient Support Programs (PSPs)
• Completing Quarterly Data Review (QDR) requests from PV Compliance
• Evaluating the performance of agents across all service types via the applicable scorecards
• Performing call listening sessions to address agent errors
• Collaborating through calibrations with Leadership, Training, and Knowledge Management to provide feedback and ensure consistent evaluation
• Partnering with Knowledge Management, Training, and Operations Supervisors to assist in closing any gaps in an effort to drive continuous improvement in hub services

Requirements:

• We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a detail oriented individual with these qualifications.
• Master's Degree
• Bachelor’s degree and 2 years of patient access experience
• High school diploma / GED and 8 years of patient access experience
• Attention to detail, prioritization skills and time management
• Previous experience working with a quality monitoring management system
• Skilled at active listening and analytical capability
• Strong facilitation, communication, motivational and social skills
• Proficiency with MS Office products and Smartsheet
• Ability to easily adapt to change and prioritize based on business need