Partner Operations Executive Job in Mumbai at Hudle

Hudle is hiring for the role of Partner Operations Executive!

Responsibilities of the Candidate:

• Manage partner queries and operational requests raised via WhatsApp, email, or internal channels through a ticketing system.
• Create, categorize, and prioritize tickets to ensure all issues are tracked and addressed without delays.
• Acknowledge tickets within time and resolve them within defined SLAs
• Maintain accurate ticket statuses
• Support PGEs by executing recurring and backend operational tasks, enabling them to focus on growth, strategy, and relationship management.
• Ensure seamless handoff of operational requests and provide timely updates to PGEs and leadership.
• Monitor SLA adherence, resolution times, closure rates, and ticket quality (reopened tickets <10%).
• Contribute to daily syncs for open/high-priority tickets and weekly reviews for performance analysis and process improvement.
• Develop SOPs, templates, and guides to ensure consistency across venues.
• Identify recurring issues and collaborate with teams to drive systemic improvements.
• Suggest enhancements to improve partner experience, operational efficiency, and cross-functional collaboration.

Requirements:

• 1–3 years of experience in operations, customer success, or backend support (preferred).
• Strong organizational and documentation skills with attention to detail.
• Ability to manage multiple tasks, prioritize effectively, and meet SLA deadlines.
• – comfortable working on admin panels, partner apps, ticketing systems, and internal platforms to manage and track operations efficiently.
• Proficiency with ticketing systems, CRM platforms, or workflow management tools.
• Excellent communication and collaboration skills – able to work closely with both internal teams and partners.