OTC Operations Manager Job in Gurgaon at Orange

Orange is hiring for the role of OTC Operations Manager!

Responsibilities of the Candidate:

• Process customers' claims are handled timely and in a professional manner
• Maintain up-to-date catalog in process and tools
• Ensure revenue assurance by implementing and/or project manager corrective and improvement actions
• Contribute to the definition of the Intermediate Mode of Operation (IMO) and the Final Mode of operation in respect of the contract terms, the customer specificities, and the strategy given by the ABU (model, organization, processes)
• Implement and execute IMO
• Manage the changes on the OTC solutions.
• Ensure training and knowledge transfer between IMO and FMO modes to supporting functions (Analyst, etc)

Requirements:

• Experience in integration and outsourcing.
• Customer oriented-customer support skills.
• Good communication skills.
• Ability to work within an international and operational environment.
• Attention to detail, very good analytical skills for accuracy.
• Good Finance & Accounting skills.
• Fluent in English (French would be a plus).
• Willing to work shift work on occasion, or extended hours.
• Ability to work autonomously within predefined tasks and planning.
• High level of competency in all PC applications.
• Proactive, positive and objective attitude.