Order Processing Associate Job in Bengaluru at Postman

Postman is hiring for the role of Order Processing Associate!

Responsibilities of Candidates:

• Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs
• Review purchase orders, quotes, order forms and MSA to ensure compliance with our order acceptance policy
• Validate opportunity and contract information, flag and resolve any discrepancies
• Process purchase orders into sales & renewal orders within communicated SLAs
• Ensure all orders are invoiced and closed in the system within the defined fiscal deadlines
• Fulfillment of new trials and trial extensions requests
• Assist in filling out vendor/supplier questionnaires
• Review and maintain vendor/supplier portals
• Develop effective relationships with internal customers and cross functional internal departments to manage information and the timely resolution of issues
• Participate in holiday and on-call coverage and support month-end/quarter-end close cycles

Requirements:

• 1-2 years sales order processing/management experience for a modern / SaaS product
• High level understanding of enterprise software-as-a-service (SaaS) products 
• Understanding of SaaS billing, pricing & licensing and basic accounting
• Understanding of purchase orders, order forms, deal desk processes etc.
• Must be willing to provide coverage during major holidays
• Must be willing to work extra hours, as needed, as the sales volumes increase during our month-end and quarter-end close cycles
• Excellent customer-facing skills (internal and external customers)
• Strong attention to details – for both financial and technical information
• Hands on experience with Zendesk, Salesforce and JIRA is a positive
• Experience working for a Startup is a positive