Order Management Specialist Job in Noida at Monotype

Monotype is hiring for the role of Order Management Specialist!

Responsibilities of the Candidate:

• Review customer quotes, contracts and/or usage reporting to create customer sales orders in company point of sale systems.
• Collaborate with sales representatives to obtain appropriate tax documents and purchase orders as required for customer billing/invoicing.
• Review completeness and accuracy and ensure delivery of digital assets purchased.
• Ensure customer receives an accurate invoice, including setup and submission of invoices in customers procurement portals as needed.
• Assist finance on an ad-hoc basis when help is needed with payments, collections, returns, credits, and rebills.
• Support transition of high-volume low dollar orders to Monotype’s automated, self-guided, online ordering system.
• Advocate for customers and help define ways to continually add value to their purchasing experience with Monotype.
• Identify and recommend opportunities for improvement/efficiency gains.

Requirements:

• Associates degree or equivalent work experience
• 1-3 years of relevant experience in a similar role
• General knowledge of Salesforce or other CRM systems
• Previous experience working with sales teams and finance teams
• Familiarity with CPQ systems, and experience working in order entry applications
• Excellent verbal and written communication skills
• Strong organizational skills, with high attention to details
• Ability to pivot quickly as changes are required to support a growing business
• A positive attitude with the ability to work independently as well as within a team structure