Order Management Specialist 2 Job in Bangalore at London Stock Exchange Group

London Stock Exchange Group is hiring for the role of Order Management Specialist 2!

Responsibilities of the Candidate:

• Manage the most complex and broad range of order types for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
• Process customer orders with growing complexity and a broader range of assigned customer groups.
• Act as a business expert to analyze and address inquiries for all orders and speciality order types, including root cause analysis and solutions.
• Meet and maintain defined standards for quality and productivity for all transactions.
• Provide advanced expertise in order processing solutions, including second-tier support for entry-level order processors.
• Proactively provide feedback on system and process challenges and/or opportunities.
• Contribute to timely communication of order processing system and/or process changes.
• Handle the most complex order types supporting Refinitiv's largest and highest revenue customers.
• Review orders to identify and prevent potential downstream issues that could negatively impact the customer or business.
• Scope of Impact:
  • Provides guidance or specialized services that directly support or affect results within one functional area.
  • Works within the area and uses professional procedures and practices to achieve objectives.
  • Exchanges straightforward information, asks questions, and checks for understanding.
  • Free to determine the approach used to address routine professional issues.
• Strategic Planning & Decision Making:
  • Identifies and solves complex issues using existing policies and procedures.
  • Understands, interprets, and sets personal priorities for reaching goals.
  • Uses general professional or specialized knowledge to solve routine problems.
  • Decisions are guided by policies, procedures, and one's own business plan, impacting the efficiency and effectiveness of one's own area.

Requirements:

• Key Qualifications:
  • Subject area-specific degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts.
  • General professional and conceptual knowledge of theories and principles within a discipline.
  • Basic understanding of the roles of relevant functional groups within the area.
  • Ability to apply general business knowledge developed through education to make informed judgments.