Order Management Specialist Job in Gurgaon at Gartner

Gartner is hiring for the role of Order Management Specialist!

Responsibilities of the Candidate:

• Review customer orders and generate invoices within the defined SLA. Invoices processed with a minimum of 95% accuracy
• Retrieve client Purchase orders from E-Portals
• Submit generated invoices through client E-Portals
• Follow up with Sales for purchase orders and signed agreements for letter of intent bookings
• Understand and adhere to all corporate guidelines for 30+ country and state-specific billing & invoicing regulations, tax rules, and exemptions
• Review the Invoicing Work-In-Progress report for accuracy, provide feedback on potential issues and recommend potential edits for the Order Management team
• Complete Billing and Invoicing Check List. Manage and maintain large datasets of action items. Work with Business units if key data points are missing ensuring Gartner maximizes invoicing accuracy for the month/quarter
• Enter all specific Client billing data (Tax IDs, exemption data, Purchase Order Numbers, Invoice Customization) into the OPI (Order Processing Invoicing) system, update and invoice clients in accordance with the contractual terms
• Work closes with cash applications to ensure payments and credits are properly applied, tax team to ensure all tax guidelines are understood and followed, order management to ensure booking data is updated and accurate, and collections to ensure billing and invoice data is received and accurate.
• File all emails and billing documentation (Invoices, exception certificates, purchase orders, requests, and approvals) in Sharepoint
• Create and manage proforma invoices per corporate guidelines and ensure 100% record-keeping
• Keep and update accurate and detailed billing Manual for each supported region.

Requirements:

• Graduate degree, postgraduate in finance (MBA) preferred
• 1-3 years of experience in one of the following areas: Customer Service, Sales Support, Financial Data Entry, Billing, General Accounting, or Order Processing
• Good to know - Arabic language
• Good with Invoice Processing in AR
• Advanced expertise in Microsoft Excel and Reporting
• Ability to identify areas for improvement and propose innovative solutions.
• Excellent time management skills and ability to meet tight deadlines
• Excellent customer service skills
• Strong analytical and problem-solving skills; Attention to detail
• Excellent oral and written communication skills
• Strong initiative: Ability to work in a fast paced, high-pressure environment
• Ability to adapt to a constantly changing environment
• Strong interpersonal skills; Strong team player
• Ability to build strong internal/external business partnerships
• Proficient in Oracle and a CRM (Customer Relationship Management) system knowledge a plus
• Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization