Order Management Executive Job in Pune at Cummins India

Cummins India is hiring for the role of Customer Order Management Executive!

Responsibilities of the Candidate:

• Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Building strong customer relationships and delivering customer-centric solutions.
• Consistently achieving results, even under tough circumstances.
• Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
• Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience
• Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
• Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
• Recognizing the value that different perspectives and cultures bring to an organization.

Requirements:

• Good in Advanced Excel Knowledge.
• Good in Data Analytical Skills and SCM Knowledge .
• Knowledge in PowerBI and SQLM will be added advantage.
• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations