Ops Support Team Lead Job in Chennai at Citi Bank

Citi is hiring for the role of Ops Support Team Lead!

Responsibilities of the Candidate:

• Lead a small team by providing coaching and mentoring
• Perform business analysis and documentation of the current and future state of Client Reports and advice (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants as well as create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholders and technology
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritisations, and delivery timelines
• Create and facilitate training sessions, webcast demos, User Acceptance Test scripts, and business scenarios
• Create, manage, and maintain a project plan and act as the project manager for all follow-ups across various departments
• Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements/performance reporting/advice/letters/notices for the American region
• Fulfill the client's necessities and providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Requirements:

• Previous relevant experience preferred (combination of education/experience)
• Proficient in Microsoft Office
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Bachelor’s degree/University degree or equivalent experience