Ops Support Specialist - C04 Job in Pune at Citigroup

Citi is hiring for the role of Ops Support Specialist - C04!

Responsibilities of the Candidate:

• Utilizes a backend standard operating procedures to handle customer queries/complaints
• Follow-up on all customer requests/complaints
• Identify, research, and resolve customer issues
• Maintain detailed knowledge of a subset of product and service offerings to customers
• Analyze risk areas and identifies solutions to meet customer's needs
• Ensure Information security for sensitive data
• Accurate reporting of MIS/Timekeeping
• Undertake other assignments as given by the Team Lead/Manager
• Apply professional attitude and image for all internal and external customers
• Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
• Support an expansive array of products and services and serve as the team subject matter expert

Requirements:

• Must possess excellent PC and keyboarding skills (40 WPM – typing speed; 90% accuracy)
• Must possess good verbal and written communication skills including proficiency with grammar, spelling, and punctuation
• Must possess good analytical skills
• Courteous with a strong customer service orientation
• Dependable with proficient attention to detail
• Persuasiveness and a willingness to resolve customer queries
• Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
• Must possess procedure-driven judgment to find the best solution to an issue
• Must be goal-oriented
• Preferred personal attributes:
  
  • Highly motivated & self-driven
  • Result orientated
  • Customer orientated
  • Analytical thinking