Ops Associate Job in Gurgaon at Gartner

Gartner is hiring for the role of Ops Associate!

Responsibilities of the Candidate:

• In this role, you will also have the opportunity to work directly with Gartner’s Service Delivery, Sales, and R&A groups with the central goal of driving client retention through various programs viz. event engagement, client Review & Planning calls, and other client outreach initiatives
• Own and accountable for boosting R&P coverage by running client outreach operations for a large portfolio of clients. Partner and enable services teams on client outreach operations.
• Responsible and accountable for driving Web Engagement, enabling Event attendance, and driving post-event engagement goals for 2-3 Practices/1 BU in partnership with the Service Delivery Team
• Responsible and accountable for enabling engagement by retaining clients effectively across various touchpoints till actual engagement through Events or the Web actually happens.
  • Event registrations and confirmation invites/customized event and web engagement campaigns or marketing newsletters.
  • Leverage research content and agenda to engage clients through reminders, and follow-up campaigns from specialized marketing platforms in partnership with the Service Advisors team, Service CES, and SDAs
• Sending scheduling/campaign outreaches through a campaign management tool
• Creating Validation trackers in Google Sheets/Excel, incorporating client details and inputs required by the Services delivery associates for scheduling
• Continuously improve the quality of processes & deliverables by establishing the right tracking mechanism
• Collaborate with internal teams and drive client scheduling to secure calls with all clients at the right frequency and help problem-solve to increase the show rate of clients.
• Own stakeholder management, and relationship building with team members and with cross-functional units.
• Proactive support on client list management to drive and implement initiatives leading to:
  • Scheduling calls with 100% of the client base
  • maximize acceptance of the invites and show the rate of the calls
  • Maximize outreach efficiency i.e. convert a client to show up for R&P in the least number of outreaches
• Identify opportunities to replace manual processes with the right automation opportunity
• Implement and replicate process optimization initiative with support from senior members of the team
• Stakeholder management and reporting: Prepare weekly/monthly reports on the performance of the initiatives for internal and external stakeholder consumption

Requirements:

• 0-3 years of experience in process management, and multi-team coordination management.
• Excellent written, and verbal communication skills with an ability to convey insights in a group meeting
• Intermediate excel skills
• Comfortable understanding data and working with large data points