Operator Job in Gurgaon at Hilton

Hilton is hiring for the role of Operator!

Responsibilities of a Candidate:

• Actively seeking verbal feedback from customers and team members at every opportunity. 
• Agree on and implement actions to make improvements to customer service. 
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 
• Handle complaints promptly and efficiently, taking the necessary action and informing the Guest Service Manager to follow up where appropriate.  
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).

Requirements:

• Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry-related experience
• Understand basic spoken English to meet business needs
• Maintain a high customer service focus by approaching your job with the customers always in mind
• Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues