Operations Trainee Job in Kolkata at SuperProcure

SuperProcure is hiring for the role of Operations Trainee!

Responsibilities of a Candidate:

• Engage users through outbound calls to drive product adoption.
• Implement strategies for enhancing user engagement and satisfaction.
• Foster a positive user experience by providing timely and effective support.
• Configure user accounts in the system based on individual requirements.
• Ensure accurate and seamless onboarding processes for new users.
• Conduct comprehensive user training sessions via phone calls and emails.
• Facilitate a smooth onboarding process, ensuring users have the necessary knowledge and resources.
• Monitor user adoption levels and identify areas for improvement.
• Generate reports on user engagement, identifying gaps and proposing solutions.

Requirements:

• Previous experience in customer support, account management, or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to challenges.
• Ability to adapt to a fast-paced environment and manage multiple tasks simultaneously.
• Familiarity with CRM systems and proficiency in Microsoft Office Suite.
• Customer-focused mindset with a passion for delivering exceptional service.