Operations Support Manager Job in Mumbai at Gelato

Gelato is hiring for the role of Operations Support Manager!

Responsibilities of the Candidate:

• Resolve partner support cases and escalations with high quality, speed, empathy, and accuracy
• Build a relationship with the Partner Operations team and help them grow and  succeed in the Gelato Network
• Monitor and maintain the health of key operational metrics
• Build new processes and playbooks that help Gelato scale
• Identify automation opportunities, working closely with the engineering team to build solutions for emerging trends using AI
• Drive cross-functional projects to reduce escalations and improve the partner and customer experience

Requirements:

• University degree, and 2+ years of relevant experience in operations or customer service
• An entrepreneurial mindset that allows you to find new solutions to issues that arise with a focus on utilizing technology and AI
• Excellent organizational and time management skills with great attention to detail
• Proficient in data analysis, using tools like Excel or other data analytics software
• Strong client-facing and communication skills
• Ability to adapt, change, and grow quickly as we build the organization
• All candidates should be business-fluent in English