Operations Support Executive Job in Gurgaon at American Express

American Express is hiring for the role of Operations Support Executive!

Responsibilities of the Candidate:

• Onboard clients to manage their programs digitally
• Build and maintain global reporting for corporate clients
• Provide consultation to Client Management, Onboarding, Program Administrators, etc. to maintaining online data security per enterprise policies
• Provide extraordinary customer issue resolution to queries relating to @work tool. (This requires customer centricity to understand each client need as each client has different reporting setup)
• Other Departmental and administrative work

Requirements:

• Graduate with minimum 2 years of analytical experience in a client servicing environment
• Excellent communication skills both verbal and written
• Proven ability to learn new skills in a technical environment – basic technology background is an added advantage
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
• A team player should possess the skills to work and support team members
• Good excel skills, ability to perform basic functions like- VLOOKUP, IF, etc.
• The incumbent should have a performance rating of G3L3 or better in the last review
• Data analysis and presentation
• Report/Dashboard creation and change management
• Technical troubleshooting experience
• Consulting on insights and recommendations