Operations Support Job in Gurgaon at American Express

American Express is hiring for the role of Operations Support!

Responsibilities of the Candidate:

• Utilize Amex internal and external platforms to conduct research to identify relevant Customer / Client accounts to be credited
• Accurately allocate and process payment credits to card accounts within SLAs 
• Handle client correspondence via email and re-educate customers on payment behaviors
• Support account balancing / reconciliation activities in collaboration with the accounting team (GFO)
• Handle payment queries, disputes, and investigations for internal and external customers
• Achieve key performance metrics in line with team scorecards
• Adhere to the strict compliance regulations and culture, ensuring controls completed daily
• Identifying opportunities to improve current working practices to drive process enhancements and increase efficiencies
• Escalate any market impacts in a timely manner and keep GPS leadership informed of issues
• Develop and maintain strong relations with stakeholders/colleagues across geographies and organizational levels

Requirements:

• The successful candidate needs to be an organized, energetic individual with well-developed communication skills. 
• A high level of numeracy and analytical skills is required
• Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
• Ability to identify, gather and analyze complex information
• High level of customer focus with excellent problem-solving skills
• Ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department
• Ability to work as part of a team ensuring team goals are achieved
• Business Japanese, Speaking & Writing. Minimum JLPT N3
• B.COM Graduate