Operations Specialist Job in Gurgaon at welocalize
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Operations Specialist
welocalize
Full Time Job
Not Disclosed
2-4 years
Posted 30+ days ago
Location
- Gurgaon
Skills Required
- Customer Acquisition
- Customer Relationship Management
- SQL
- MS Office
- Flexibility
- Adaptability
About this Job
Welocalize is hiring for the role of Operations Specialist!
Responsibilities of the Candidate:
- Build and drive critical operational processes to ensure day-to-day delivery of customer commitments.
- Manage and oversee various aspects of daily operations including inventory, procurement, logistics, billing/invoicing, ticketing, timekeeping, project management, and customer service.
- Assist Project teams with planning, scoping, requirements gathering, and validation with clients.
- Create an effective feedback loop between the front line, product, strategy, and customers.
- Collaborate with cross-functional teams, including Customer Operations, Product Operations, Data Analytics, HR, Finance, Talent/Procurement, Product Managers, and more to achieve company objectives and KPIs.
- Conduct periodic audits to ensure compliance with standards and regulations.
- Provide support in the onboarding and training of new employees.
- Analyze operational data and metrics to identify areas for improvement.
- Participate in process optimization projects and come up with creative solutions to bottlenecks.
- Assist in financial budgeting and reporting.
- Support multiple squads on rotation as needed.
Requirements:
- Advanced English skills.
- Bachelor’s degree in an analytics-heavy major (e.g., Engineering or Economics) and/or a graduate degree in Operations, Engineering, Economics, or Business.
- Minimum of 2-4 years of experience in an operations role and/or a top-tier consulting firm.
- Excellent communication skills, both verbal and written.
- Strong organizational and multitasking skills.
- An action-oriented mindset that balances creative problem-solving with the scrappiness to ultimately deliver results.
- Proficiency in Microsoft Office Suite, with strong Excel skills.
- Analytical, planning, and process improvement capability.
- Experience with resource management tools (e.g. Workday)
- Experience with reading SQL or demonstrated analytical skills
- Analytical Thinking
- Time Management
- Attention to Detail
- Team Collaboration
- Process Improvement
- Flexibility & Adaptability
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About welocalize
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