Operations Services Specialist, AVP Job in Pune at Deutsche Bank Group

Deutsche Bank is hiring for the role of Operations Services Specialist, AVP!

Responsibilities of the Candidate:

• Manage support activities for service operations, such as troubleshooting and solving incidents and problems/service delivery
• Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents
• Ensure analysts are using the correct troubleshooting methods and processes
• Assist in managing relationships with involved business partners
• Manage escalations by collaborating with Customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues
• Overview of areas that need monitoring, reporting, and improvement
• Identify the required metrics and ensure that they are addressed, monitored, and improved where necessary

Requirements:

• Experience with multiple technology stacks (IBM mainframe, DB2/Oracle database, Cloud-based platforms, JAVA, etc)
• Working knowledge of standard tools (Service-Now, Confluence, JIRA)
• ITIL & GCP qualified desirable
• English language skills mandatory, German CEFR A1 level mandatory (higher desirable)
• Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)