Operations Senior Lead / Teamlead Job in Jaipur at Deutsche Bank Group

Deutsche Bank Group is hiring for the role of Operations Senior Lead/Teamlead!

Responsibilities of the Candidate:

• Domain knowledge of the processes. Should be completely involved in daily production.
• Reporting to the client and the management
• Timely escalations of exceptional issues to internal management
• Ensuring that service levels are met and strive to exceed service levels
• Coordinating with the training team and Senior team members to ensure that all documentation, processes and procedures are accurate and up to date and ensure that all staff are aware of these and follow them
• Planning and managing training and ensure staff are adequately trained
• Ensuring ongoing coaching of team members and ensure personal development plans are in place for all team leaders and members
• Ensuring productivity processes are robust and strive to improve productivity
• Managing the quality control process within the team, ensure adherence to quality concepts and drive a process of continuous improvement in quality
• Monitoring, measuring and reporting on operational issues, opportunities and development plans and achievements within agreed formats and timescales
• Promoting awareness of the Escalation Matrix within the team and ensure adherence of the same
• Owning the allocation and prioritization of all work. Review and reallocate work as necessary

Requirements:

• Good communication skills
• Computer literate
• Ability to prioritize work
• Proactive team player
• Problem solving capabilities
• Eye for detail
• High interpersonal skills
• Service excellence oriented
• People Management
• Qualifications (describe the qualifications considered essential to do the job, e.g., Chartered Accountancy, MBA, etc)
• Graduate/Postgraduate