Operations Representative Job in Mumbai at Concentrix

• Clarify customer requirements, probe for understanding, and use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work, including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document, and retrieve information in the call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Requirements:

• Graduate or Undergraduate in any discipline (may vary based on the job requirement)
• Courteous with a strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to effectively communicate both in writing and verbally
• Dependable with strong attention to detail
• Skilled in multitasking, including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high-production work environment
• Ability to work as a team member as well as independently
• Demonstrate patience in all customer contact situations, maintaining a pleasant and professional tone and manner
• Ability to rotate shifts as needed
• Based on location and/or program, additional experience/skills may be required
• Confirm customer understanding of the solution and provide additional customer education as needed
• Demonstrate strong probing and problem-solving skills
• Ability to handle complex queries from customers and resolve them independently