Operations Representative Job in Gurgaon at Concentrix

Concentrix is hiring for the role of Operations Representative!

Responsibilities of the Candidate:

• Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) 
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer   
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures   
• Maintain basic knowledge of client products and/or services   
• Prepare complete and accurate work including appropriately notating accounts as required   
• Participate in activities designed to improve customer satisfaction and business performance   
• Offer additional products and/or services   
• Track, document, and retrieve information in the call-tracking database   
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

Requirements:

•  Graduate / Undergraduate in any discipline (may vary basis the job requirement)
•  Courteous with a strong customer service orientation
• Strong computer navigation skills and PC Knowledge