Operations Manager L-2 Job in Gurgaon at eShopbox

eShopbox is hiring for the role of Operations Manager L-2!

Responsibilities of the Candidate:

• Oversees operational systems, processes, and resources while looking for opportunities of improvement or revision
• Anticipates and tracks operational and tactical risks and provides strategic solutions
• Works with field ops teams to help set and meet daily and quarterly goals
• Plays a significant role in long-term planning, leading projects, and implementing change control processes
• Works closely with an Ops leader on other special planning and departmental projects
• Oversees and reports weekly, monthly, quarterly, and annual metrics
• Identifies trends and assess opportunities to improve processes and execution with respect to defined SOPs
• Collaborates with other back-office team members to ensure seamless process execution reinforce positive morale, and uphold company values
• Raises and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders, and escalates to appropriate levels when required
• Assesses a variety of situations and provides clarity to team and stakeholders
• Establishes and maintains credible, professional relationships with internal business lines, and external vendors
• Solicits and responds to feedback while gaining commitment and support
• Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met
• Stays up to date on process SOP, trends, and technology
• Works closely with the management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance with regulatory-based best practices
• Addressing operational concerns and issues, and monitoring overall customer satisfaction.
• Developing and implementing operational procedures and policies
• Excellent interpersonal communication and organizing skills to coordinate project activities.
• Ability to conduct research for special projects, respond to timely inquiries, and present written/ oral briefings
• Analytics and problem-solving skills

Requirements:

• Bachelor’s degree
• Relevant experience of 3-5 years as an operations executive/e-commerce executive or corresponding profiles
• Good interpersonal and analytical skills
• Good Communication skills - verbal and written
• Operational Excellence and Problem Solving
• Proficient in MS Excel- Vlookup, Hlookup, Pivot Table, Formulas, and commands
• Great attention to detail
• Excellent Organizational skills