Operations Manager Job in Bangalore at Alorica

Alorica is hiring for the role of Operations Manager!

Responsibilities of the Candidate:

• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.

Requirements:

• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.