Operations Executive Job at Tabby

Tabby is hiring for the role of Operations Executive!

Responsibilities of the Candidate:

• Research and investigate disputed credit card transactions.
• Correspond with merchants, acquirers and schemes.
• Develop and maintain chargeback processes and procedures
• Monitor and review chargeback disputes.
• Ensure compliance with relevant payment card regulations.
• Ensure that all chargeback / pre-compliance / pre-arbitration-related documentation is forwarded to acquirers in proper order and within the stipulated time period in accordance with Visa International / MasterCard International Operating regulations.
• Ensure excessive chargeback monitoring is done on a monthly basis as per VISA & MasterCard regulations.

Requirements:

• Bachelor’s degree in Finance, Business Administration, or a related field (or equivalent experience).
• At least 2-3 years of experience in dispute handling.
• Strong knowledge of chargeback regulations, dispute resolution processes, and payment processing.
• Knowledge of Card Schemes (Visa, Mastercard, Amex, MADA) rules and regulations in relation to Disputes/Chargebacks and Fraud.
• Having a strong working knowledge of dispute and transaction analysis and reporting.
• Excellent problem-solving, analytical, and communication skills.
• Analytical and detail-oriented.
• Strong communication and negotiation skills to liaise with internal and external stakeholders.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel, payment processing systems, and risk management tools.