Operations Engineer Job in Chennai at Eurofins Advinus Limited

Eurofins Advinus Limited is hiring for the role of Operations Engineer!

Responsibilities of the Candidate:

• Ensure delivery of high-quality infrastructure support with 24×7 monitoring of all infrastructure components.
• Continuously monitor systems to identify, troubleshoot, and resolve infrastructure issues proactively.
• Act as a Level 1 (L1) Operations Engineer, handling and resolving basic infrastructure incidents and service requests.
• Perform initial diagnosis and root-cause analysis for infrastructure-related issues.
• Escalate complex or unresolved issues to higher support levels in a timely manner.
• Act as a backup Major Incident Engineer, supporting incident management during critical outages.
• Assist in incident coordination, communication, and service restoration as required.
• Ensure adherence to defined SLAs, operational procedures, and best practices.

Requirements:

• Basic experience required as Windows administrator monitoring, Azure monitoring, FortiGate devices and managing business critical applications.
• Background as IT System administrator (Windows operating systems, Linux, VMware, FortiGate devices, firewalls, switches, routers) beneficial.
• Basic understanding and experience in IIS, ASP.NET, along with any other type of application monitoring and troubleshooting knowledge.
• Effectively collaborate with Server, Network, Database, Application support teams during Incident troubleshooting and Incident bridges.
• Basic understanding of Cloud Infrastructure services & its concepts
• Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;
• Prior experience in monitoring and managing events coming from the SQL and other Database servers.
• Strong organizational skills;
• Ability to listen, gather and understand information about people and situations, quickly;
• Ability to handle and resolve basic server related issues
• Excellent attention to detail and quality;
• At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail).
• Certification ITIL Foundation V4 highly appreciated, but not mandatory.
• English (fluent) required;
• Expertise in Microsoft Office: Outlook, Word, Excel, PowerPoint.