Operations Engineer Job in Bengaluru at Syniverse inc

Syniverse is hiring for the role of Operations Engineer!

Responsibilities of the Candidate:

• Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.
• Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution.
• Identify, analyze and resolve the assigned tickets using root cause analysis to determine the appropriate solution(s).
• Install, monitor, maintain, support, and optimize all production server hardware and software.
• Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.

Requirements:

• Bachelor degree in computer science, electronics or telecommunication or equivalent work experience.
• 2+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
• Certification on operating systems and databases (Preferred)
• Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
• Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.