Operations Associate Job in Pune at Allstate India Private Limited

Allstate India Private Limited is hiring for the role of Operations Associate!

Responsibilities of the Candidate:

• Inputs and tracks into the appropriate databases.
• Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
• Resolve routine, complex, and unique questions/issues.

Requirements:

• High School Diploma or GED (Preferred)