Operations Associate Job in Sonipat at Newton School

Newton School is hiring for the role of Operations Associate!

Responsibilities of the Candidate:

• Engage with Students Daily: Connect with a batch of 250-300 students, driving their learning progress and ensuring consistent outcomes.
• Monitor Progress: Track students' adherence to key milestones such as attending lectures, completing assignments, and assessments, and participating in contests.
• Ensure an Exceptional Student Experience: Uphold a positive and motivating atmosphere within the batch, both inside and outside of the classroom.
• Handle Escalations: Address and resolve student concerns promptly and effectively within the defined Turnaround Time (TAT).
• Collaborate Across Teams: Run targeted experiments in batches, collaborating with the project team to drive continuous improvements.
• Provide Feedback: Offer meaningful user feedback to the product team, helping to refine and enhance the learning experience.
• Student Performance Reviews: Conduct weekly one-on-one sessions with students, reviewing scorecards and providing feedback to help them improve.
• Pacing & Revision: Ensure that classes are paced appropriately and conduct revision sessions as needed, working with relevant teams to execute changes.

Requirements:

• Fast-Paced, Results-Driven: Thrive in a fast-paced, dynamic environment where your contributions directly impact student success.
• Basic Excel/Google Sheets Skills: Comfortable using basic functions for tracking and reporting.
• Excellent Communication Skills: Proficient in both English and Hindi (spoken and written), with a flair for clear and effective communication.
• Customer-Facing Experience: Prior experience in customer service is a plus, as you’ll be handling student interactions regularly.
• Proactive & Solution-Oriented: Always ready to take the initiative, solve problems, and ensure smooth operations. Willing to make calls and take charge of communication when necessary.