Operations Associate Job in Bangalore at Allstate

Allstate is hiring for the role of Operations Associate!

Responsibilities of the Candidate:

• Input and track information into the appropriate databases.
• Summarize documents and enter notes into the claim system.
• Document a claim file with notes, evaluations, and the decision-making process.
• Contact third-party carriers to review liability and subrogation responses, and obtain information to reduce the amount paid.
• Monitor the collection of subrogation recoveries and follow up with third-party carriers as needed for subrogation payment.
• Utilize available tools to capture information regarding the scope of damages associated with the loss.
• Live through a continuous improvement culture and leverage tools and technology to enhance personal competencies and help meet organizational goals.
• Handle requests regarding customer documentation, clearly explain them, and manage any follow-ups required on the customer’s part and updates as needed.
• Maintain working knowledge of insurance policies and related processes and procedures.
• Demonstrate accuracy in processing changes to customer policies based on the information provided and identify opportunities for cross-selling (if applicable).
• Employ probing questions, actively listen to customer issues or questions, show interest and compassion, and display empathy for the caller’s situation.
• Resolve routine, complex, and unique questions or issues.

Requirements:

• 0-2 years of experience (preferred)
• International Voice Process experience
• Excellent communication skills
• No supervisory responsibilities
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered
• Consumer Protection
• Customer Data Management
• Performance Management (PM)
• Relationship Building
• Stakeholder Relationship Management