Operations Associate Job at Ditto

Ditto is hiring for the role of Operations Associate!

Responsibilities of the Candidate:

• Keep customer experience at the core and assist the customers with their policy issuance/renewals/claims journey. 
• Coordinate with insurance company POCs to ensure processing and issuance of policies within TAT
• Assist in coordinating and facilitating the renewal process, ensuring timely and seamless renewals for our clients.
• Support claims processing and policy management tasks, ensuring accuracy and compliance with company policies.
• Coordinate with Advisors to ensure customer inquiries and requirements are resolved efficiently.
• Monitor and analyse operational metrics to identify trends, flag issues, and drive improvements in process efficiency.
• Assist in creating, maintaining, and updating operational documentation, ensuring all procedures are clearly defined and followed

Requirements:

• 1-2 years of experience in operations
• Strong organisational skills with a detail-oriented mindset.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across departments.
• Proficiency in Microsoft Excel and Google sheets
• Ability to adapt to a dynamic work environment and handle multiple tasks simultaneously.